Soaring Heights Event Center (“Soaring Heights,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, requesting information, scheduling a venue tour, or inquiring about our event services.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related online services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Telephone number

• Event date

• Event type

• Estimated guest count

• Event preferences and requirements

• Information submitted through contact, inquiry, booking, or other website forms

• Communications you send to us by email, telephone, text message, or through our website

Our website and service providers may also automatically collect certain technical information, including IP address, browser type, device information, pages visited, referring website, approximate location derived from IP address, and information collected through cookies and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Respond to venue and event inquiries

• Provide information about availability, pricing, accommodations, and services

• Schedule venue tours and consultations

• Prepare proposals, agreements, invoices, or other event-related documents

• Communicate regarding an existing or potential event

• Provide customer service

• Improve our website, services, and customer experience

• Measure website performance and understand how visitors use our website

• Send marketing or promotional communications where permitted by law

• Protect our website and business against fraud, misuse, or security threats

• Comply with applicable legal and regulatory requirements

We do not use information collected through our website for purposes materially different from those described in this policy without providing appropriate notice where required.

3. Wix and Website Hosting

Our website is hosted using the Wix platform. Wix provides website hosting and related technology that enables us to operate our website and communicate with visitors.

Information submitted through the website may therefore be processed or stored using Wix systems and applications. Wix explains that customer information may be stored through its data storage, databases, and applications.

Third-party applications or integrations connected to our website may process information according to their own privacy policies.

4. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, maintain security, remember visitor preferences, understand website usage, measure performance, and support analytics or marketing functions.

Wix websites use certain cookies for security, stability, functionality, and platform performance. Additional Wix applications or third-party integrations may place additional cookies.

Where required, visitors may be provided with options to accept or decline non-essential cookies through a cookie consent mechanism.

5. How We Share Information

We may share personal information with service providers when reasonably necessary to operate our website or provide requested services. These may include website hosting providers, payment processors, email or communications providers, analytics providers, event-management tools, and other technology or business service providers.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Soaring Heights Event Center, our customers, or others.

We do not sell personal information for money.

If the business later uses personal information for targeted advertising, data sharing, or another activity that legally constitutes a “sale” or “sharing” of personal data, this section should be updated accordingly.

6. Payments

If payments are accepted through our website or an integrated payment provider, payment information may be processed by the applicable payment processor.

We generally do not need to directly store complete credit or debit card numbers when payments are processed through a third-party payment provider.

Please review the applicable payment provider's privacy and security terms when submitting payment information.

7. Email, Telephone and Text Communications

If you provide your contact information, we may contact you regarding your inquiry, venue tour, event, reservation, agreement, payment, or other requested services.

We may also send promotional communications where permitted by applicable law and consistent with any consent or preferences you have provided.

You may unsubscribe from marketing emails using the unsubscribe option contained in those messages or by contacting us.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including the ability to request access to, correction of, or deletion of certain information.

You may contact us using the information below to submit a privacy-related request.

Texas has a state privacy law that grants qualifying consumers certain rights and requires covered businesses to provide specific disclosures. The Texas Attorney General notes that small businesses are generally exempt from many provisions of the Texas Data Privacy and Security Act, with an important exception involving sales of sensitive personal data.

We will process applicable privacy requests in accordance with applicable law.

11. Children's Privacy

Our website and venue services are not directed toward children for the purpose of collecting personal information online.

We do not knowingly collect personal information directly from children under 13 through the website without appropriate authorization. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms, vendors, accommodations, maps, payment providers, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. Visitors should review the privacy policies of those services before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or applicable laws.

When changes are made, we will update the “Last Updated” date at the top of this page. Material changes may be communicated through additional notice when appropriate.

14. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Soaring Heights Event Center
145 Aero Country Road
McKinney, TX 75071
Phone: (717) 254-0540
Email: info@soaringheightsvenue.com

We do not collect personal information.
We do not share or sell your email address or any other information you may have shared with us.